Take a look at the Council's guidance for steps you can take to resolve and involve the council (if required).

Email Croydon Council regarding noise at: pollution@croydon.gov.uk.

Their office hours are standard office hours 9am to 5pm, Monday to Friday and they no longer operate a 24hr telephone hotline (due to budget cuts).

They do seem to respond quickly via email and that if the noise issue is remotely regular, they will open a case and send you a form to update with details and may include a sheet to log the events. You are encouraged to keep an audio recording of noise issues and keep a detailed log - when it started, when it finished, the impact it has had on you. Ideally try to find out if there are other neighbours who have been affected by the noise and get them to do the same.

If you have a log with a few events on it, but need help making a proper audio recording for noise events outside office hours, let us know by emailing athome@addiscombe.net.

One of our members is an audio expert and has offered to help if cases progress this far without resolution.